INLIVIAN is seeking an experienced Property Manager to oversee multifamily communities while advancing a mission that truly matters. The role involves managing property operations, staff, compliance, and financial performance.

Responsibilities

The Property Manager is responsible for the overall management, maintenance, operations, admissions, and profitability of one or more multifamily communities. The role involves managing property operations, staff, compliance, and financial performance.

• Oversee daily operations, maintenance, occupancy, and financial performance of one or more multifamily communities
• Lead, develop, and supervise property management, administrative, and maintenance staff
• Drive leasing, marketing, and resident retention strategies to maximize occupancy
• Ensure compliance with RAD, LIHTC, HUD, investor, and Fair Housing requirements
• Manage budgets, rent collections, financial reporting, and operating expenses
• Handle resident relations, conflict resolution, and legal matters including court appearances when necessary
• Partner with internal departments, investors, and community stakeholders
• Maintain a culture of safety, accountability, and customer service excellence
• Recruit, develop, and manage a successful team and lead team members in achievement of relevant goals
• Plan weekly/daily office staff schedules and assignments and coordinate maintenance schedule and assignments with Maintenance Lead
• Strategically plan and meet individual and community performance goals consistent with market conditions
• Achieve market results that consistently exceed submarket occupancy and rent growth performance by utilizing marketing strategies to secure prospective residents
• Ensure property is rented to the fullest capacity
• Assist in achieving maximum rent receivable collections for all properties by monitoring tenant account receivables, filing court orders, and attending court as needed
• Assist in deterring and preventing resident fraud and abuse through participation in the Agency’s fraud prevention program
• Ensure that property staff provides exceptional customer services at every point of contact, exceeding residents’ expectations
• Address resident concerns and requests in a timely manner to ensure resident satisfaction
• Maintain a professional image at all times
• Ensure distribution of all Agency or community-issued notices
• Lead the team in effective outreach marketing; monitor social media and online marketing to increase potential applicants
• Oversee staff in following a “safety first” principle and ensure that unsafe conditions are corrected in a timely manner
• Ensure community compliance with safety, industry, and state/city/federal regulations and requirements
• Consistently implement community policies
• Ensure required safety measures are in place at assigned property and act as a liaison to the police department when required
• Attend meetings with Charlotte-Mecklenburg Police Department and other relevant stakeholders as necessary
• Effectively leverage resources to efficiently achieve desired results
• Prepare and implement procedures and systems within Agency guidelines to ensure orderly, efficient workflows
• Build working relationships with staff and understand team members’ professional goals
• Help staff achieve goals by providing timely coaching and feedback to property staff
• Ensure efficiency of staff through ongoing training, instruction, counseling, and leadership
• Administer action plans consistently and in a timely manner when performance problems arise
• Provide appropriate documentation, communicate the situation to the District Manager, the Senior Vice President of Portfolio Management, and the Human Resources Department, and terminate staff properly when necessary
• Oversee new development or rehabilitation of a community
• Work with Planning and Development Department to ensure any prospective modernization/construction on properties is executed in a manner consistent with the best interests of residents and staff
• Manage commercial tenancies on properties and coordinate maintenance, modernization, and other services with tenants per the terms of their lease
• Serve as weekend/holiday on-call staff to coordinate responses to emergency situations and maintenance needs as necessary
• Initiate and approve purchasing requisitions for sites, and oversee all administrative and maintenance purchasing consistent with site budget
• May be responsible for purchase of office and other administrative supplies for the property in accordance with the Agency’s procurement policy
• Manage LIHTC certification process and ensure ongoing compliance with all Tax Credit, RAD, and investor requirements for continued occupancy
• Ensure compliance with applicable RAD, LIHTC, and private investor guidelines as well as federal, state, and local regulations, laws, ordinances (including fair housing and employment laws), and Agency standards
• Coordinate reporting to multiple stakeholders, including other departments, investors, and regulatory agencies
• Review and remain current on all relevant rules and regulations concerning Agency housing programs, as well as applicable local, state, and federal laws, regulations, codes, and Agency rules, regulations, and administrative plan
• Attend professional meetings, seminars, and conferences to keep abreast of new trends, activities, and concepts in the Property Management industry and to improve management skills and outcomes
• Support, assist, and work with other Agencies and affiliated organizations in mutually beneficial joint efforts
• Develop management and maintenance systems and procedures for effective operation of assigned sites
• Work to train staff on such and monitor key performance indicators for reporting to management
• Respond to inquiries concerning policies and practices associated with the application and/or re-examination processes in a courteous and professional manner
• Interview applicants on a scheduled basis and explain program and eligibility requirements
• Address applicant concerns regarding programs, application processing, and waiting list placement
• Assist applicants in completion of forms and identification of required documents
• Review applications and documentation for completeness, log applications, and accurately input data into computer
• Prepare and send written requests for income verification
• Obtain, verify, and calculate all sources of income and resources to determine financial eligibility of applicants
• Submit criminal background checks and review and evaluate criminal offender record information
• Determine whether applicants meet program eligibility requirements and rank applications according to successful compliance with eligibility requirements and established policies
• Prepare and coordinate the proper disposition of all paperwork relating to renting or vacating housing units in accordance with established procedures
• Ensure that all requirements for written, independent verification of information are met in an appropriate and timely manner
• Ensure that current resident files are properly maintained
• Confirm all leases and corresponding paperwork are completed and entered into appropriate software system accurately, on a regular basis, and in a timely manner
• Notify applicants in writing of eligibility determination in accordance with HUD regulations and Agency policy
• Based upon a review of all information assembled, identify factors that indicate a particular type of residential complex or unit may be required to meet specialized individual needs
• Verify preferences for waiting list applicants and refer to suitable housing program
• Provide orientation to new residents on initial move-in by explaining the lease provisions clearly, quoting correct prices, explaining provisions of resident handbook and other Agency policies, escorting prospective residents to inspect the unit, explaining amenities in the community, and discussing other important issues
• Ensure appropriate annual/biennial recertification of residents, calculation of interim adjustments, and entry of data into computer database
• Monitor, prepare, and distribute annual/biennial recertification and interim adjustment notices
• Be responsible for move-in/move out procedures, monitoring of service contracts, and timely response to resident service requests, ensuring smooth operations, productive communications, and effective understanding during all interpersonal contacts
• Perform new move-in/move-out, customer service, housekeeping, and emergency inspections and re-inspections
• Ensure Uniform Physical Conditions Standards (UPCS) protocol is adhered to in performance of Real Estate Assessment Center (REAC) inspections
• Oversee preparation of move-in/move-out adjustments and requests and ensure receipt of all relevant paperwork
• Perform walk-by inspections on at least a weekly basis of buildings and grounds to ensure maintenance of curb appeal and resident compliance with applicable lease provisions
• Issue citations when necessary and provide oversight in effective resolution of unsatisfactory conditions with residents
• Ensure repairs are noted and completed on a timely basis
• Effectively handle complaints and legal matters within area of expertise as assigned, including in-house grievance procedures
• Resolve conflicts and complaints among residents when possible in order to mitigate detrimental effects and/or avoid continued grievances
• Monitor lease violations and delinquent rent roll, oversee issuance of delinquent notices and late payment charges, and initiate eviction process when warranted, ensuring appropriate court documents are filed in a timely manner and appear in court as necessary
• Monitor abandoned units on assigned property
• Monitor, review, and analyze housing management data maintenance/work order status and prepare monthly, quarterly, annual, and other reports as required addressing occupancy, delinquency rates, and other related information in a timely manner
• Be responsible for achieving maximum occupancy and minimum turnover rate at all properties by actively promoting property management activities
• Ensure quality and quantity of market ready apartments and develop and/or implement resident retention programs (i.e., resident functions, special promotions, monthly newsletters, etc.)
• Maintain accurate records of all property transactions and submit documentation in a timely manner (i.e. rent rolls, delinquency reports, move-in/move-out data, etc.)
• Perform monthly reporting on grounds and building inspections, Tenant Accounts Receivables System (TARS), and vacancies; and quarterly reports consisting of collection loss, procurement card settlement and variance reports, and any other requested reporting specific to privately-managed sites
• Demonstrate the ability to understand, analyze, and provide comprehensive reporting for financial goals and operate assets in owners’ best interest and in accordance with Agency policies and procedures
• Prepare annual budgets, income projections, and strategic business plan in a timely and accurate manner
• Understand the objectives of the budget and ensure that assigned property operates within the budget parameters, submit Budget Change Revisions as needed
• Clearly explain budget variances in quarterly report
• Ensure all rent increases, percentage rent, and CPI increases are billed to tenants and notify accounting of the increases in advance
• Coordinate the improvement of communication and cooperation between residents and management by staying knowledgeable about and ensuring residents are informed of new rules, laws, regulations, etc., as interpreted by the Agency
• Meet periodically with residents to outline changes and/or new directions in policies and programs
• Counsel residents who are not complying with policies and procedures
• Ensure residents are appropriately notified of lease violations and eviction proceedings
• Ensure referral of residents to appropriate social services personnel when necessary
• Work closely with other Agency departments to ensure that residents receive available services
• Ensure that all service requests are recorded and communicated appropriately to maintenance
• Be responsible for pulling work orders and assigning on-site or central maintenance, preventive maintenance, and after-hours maintenance calls
• Assess charges to tenants for maintenance services as appropriate
• Attend relevant Agency meetings to exchange information and further the development and implementation of processes and activities to enhance overall performance, effective operations, and maintenance of optimum lease-up rates
• Perform other duties as assigned

Qualifications

The Property Manager must have a high school diploma or equivalent, with a bachelor’s degree preferred. The role requires a minimum of two years of on-site property management experience and three years of supervisory experience in a customer-service driven environment. The candidate must have strong knowledge of HUD, RAD, LIHTC, and affordable housing compliance, as well as proven leadership, financial acumen, and problem-solving skills.

• High school diploma required; bachelor’s degree preferred
• Minimum 2 years of on-site property management experience
• 3+ years of supervisory experience in a customer-service driven environment preferred
• Strong knowledge of HUD, RAD, LIHTC, and affordable housing compliance
• Proven leadership, financial acumen, and problem-solving skills
• Ability to manage competing priorities in a fast-paced environment
• Valid NC or SC driver’s license
• Must obtain tax credit certification within one year of hire
• The following certifications must be obtained within twelve (12) months of employment or other allowable period of hire as authorized by the Executive Vice President of Real Estate Management: Accredited Residential Manager, Enterprise Income Verification System (EIV), Fair Housing, HCV Rent Calculation
• If applicable, Certified Credit Compliance Professional (NCP, C3P, or equivalent)
• CPM Designation strongly preferred
• Thorough knowledge of Agency policy and procedures as they pertain to property management and occupancy
• Thorough knowledge of HUD rules and regulations that apply to public housing management
• A clear understanding of business concepts, processes, and the principles of strategic thinking
• Comprehensive knowledge and understanding of multifamily operations including: people management, financial reporting, problem-solving, sales, maintenance, and resident relations
• Working knowledge of laws and standards that apply to public housing property management, such as Fair Housing Laws, OSHA Standards, and local and state building codes
• Basic knowledge of building maintenance, fire prevention, and liability reduction principles
• Working knowledge of the operation of the Agency’s computer system and applicable software
• Working knowledge of the agencies that provide assistance and services to residents, including knowledge of eligibility requirements
• Knowledge of mathematics and general accounting procedures sufficient to perform calculations required for summarizing rent collections, making deposits, rent adjustments, and assisting the District Manager and the Senior Vice President of Portfolio Management in preparation of the annual operating budget and long-term budgets
• Ability to maintain required records such as resident files, vacancy reports, etc.
• Ability to procure goods and services in accordance with Agency procurement procedures and in keeping with the approved operating budget for the property
• Ability to read and interpret policies and guidelines in order to make sound decisions
• Ability to prepare clear, concise reports and make appropriate recommendations within scope of responsibility
• Ability to operate appropriate Agency computer equipment and software packages
• Ability to communicate clearly and concis: both orally and in writing
• Ability to communicate on the level of the listener, recognizing when information has been misunderstood, and the ability to rectify any misunderstanding as needed
• Ability to generate records, receipts, and reports efficiently using a calculator and appropriate computer system
• Ability to manage multiple priorities and multiple demands to accomplish tasks in accordance with established requirements
• Skilled in analyzing situations in order to identify problems and offer possible solutions

Requirements

The Property Manager must have a high school diploma or equivalent, with a bachelor’s degree preferred. The role requires a minimum of two years of on-site property management experience and three years of supervisory experience in a customer-service driven environment. The candidate must have strong knowledge of HUD, RAD, LIHTC, and affordable housing compliance, as well as proven leadership, financial acumen, and problem-solving skills.

• High school diploma required; bachelor’s degree preferred
• Minimum 2 years of on-site property management experience
• 3+ years of supervisory experience in a customer-service driven environment preferred
• Strong knowledge of HUD, RAD, LIHTC, and affordable housing compliance
• Proven leadership, financial acumen, and problem-solving skills
• Ability to manage competing priorities in a fast-paced environment
• Valid NC or SC driver’s license
• Must obtain tax credit certification within one year of hire
• The following certifications must be obtained within twelve (12) months of employment or other allowable period of hire as authorized by the Executive Vice President of Real Estate Management: Accredited Residential Manager, Enterprise Income Verification System (EIV), Fair Housing, HCV Rent Calculation
• If applicable, Certified Credit Compliance Professional (NCP, C3P, or equivalent)
• CPM Designation strongly preferred
• Thorough knowledge of Agency policy and procedures as they pertain to property management and occupancy
• Thorough knowledge of HUD rules and regulations that apply to public housing management
• A clear understanding of business concepts, processes, and the principles of strategic thinking
• Comprehensive knowledge and understanding of multifamily operations including: people management, financial reporting, problem-solving, sales, maintenance, and resident relations
• Working knowledge of laws and standards that apply to public housing property management, such as Fair Housing Laws, OSHA Standards, and local and state building codes
• Basic knowledge of building maintenance, fire prevention, and liability reduction principles
• Working knowledge of the operation of the Agency’s computer system and applicable software
• Working knowledge of the agencies that provide assistance and services to residents, including knowledge of eligibility requirements
• Knowledge of mathematics and general accounting procedures sufficient to perform calculations required for summarizing rent collections, making deposits, rent adjustments, and assisting the District Manager and the Senior Vice President of Portfolio Management in preparation of the annual operating budget and long-term budgets
• Ability to maintain required records such as resident files, vacancy reports, etc.
• Ability to procure goods and services in accordance with Agency procurement procedures and in keeping with the approved operating budget for the property
• Ability to read and interpret policies and guidelines in order to make sound decisions
• Ability to prepare clear, concise reports and make appropriate recommendations within scope of responsibility
• Ability to operate appropriate Agency computer equipment and software packages
• Ability to communicate clearly and concis: both orally and in writing
• Ability to communicate on the level of the listener, recognizing when information has been misunderstood, and the ability to rectify any misunderstanding as needed
• Ability to generate records, receipts, and reports efficiently using a calculator and appropriate computer system
• Ability to manage multiple priorities and multiple demands to accomplish tasks in accordance with established requirements
• Skilled in analyzing situations in order to identify problems and offer possible solutions

Benefits

Quarterly performance-based bonuses up to $1,140

• Medical, Dental & Vision insurance
• 13 Paid Holidays
• Company-Paid Life Insurance
• Pension Plan with 14.35% Match
• Stable, mission-driven organization with long-term career potential